New from the Trillitask team

Every customer email, answered.

Trillitask Desk turns your support inbox into a simple list of tickets, gives your customers a help page with your logo on it, and lets your whole team share the work. Every request gets an answer, and nobody replies to the same email twice.

Start free See how it works
Keeps your own email address Customers don’t need an account Part of Trilli ONE
Made for
  • Shops
  • Salons
  • Cafés
  • Repair services
  • Agencies
  • Freelancers
  • Nonprofits
How it works

Your inbox, turned into a to-do list for your customers.

Connect the address your customers already write to. From then on, every message has a ticket, a status and a history, so you always know what’s waiting and who’s on it.

01 · Email in, ticket out

Every email becomes a ticket.

Point support@ (or any address) at Desk. New emails open tickets with the customer’s name and email already filled in. When they reply, it lands on the same ticket, not in a new pile.

  • Replies go out from your own address, in the same email thread
  • Attach files and photos to replies
  • Mark tickets open, in progress, resolved, or closed
  • Turn any email, to-do, or calendar event into a ticket in one click
A person working on a laptop with a cup of coffee
Maria Lopez to support@rosewood.shop9:12 AM
Where’s my order?

Hi! I ordered the linen dress last week and it was supposed to arrive Tuesday. Can you check on it? Order #1042.

Ticket opened automatically
#T-4F2A9COpen

Where’s my order?

CustomerMaria Lopez
Came in throughsupport@rosewood.shop
PriorityNormal
02 · Your own help page

A help page with your name on it.

Give customers one link to ask for help and check on their requests. Add your logo, colors and contact details, and preview it before you share it. Your replies carry your signature and your business name.

  • Customers follow their ticket from a private link and reply right there
  • Run several brands from one desk, each with its own page and email
  • Hide the Trillitask name if you’d rather
A smiling boutique owner in her clothing shop
R
Rosewood BoutiqueHelp center
How can we help?
Your email
Tell us what’s going on…
Send request
03 · AI intake forms

Forms that ask the right questions.

Swap the long contact form for a short conversation. The AI asks what you need to know, follows up when an answer is vague, and hands you a ticket with clean, complete details.

  • You describe what to collect in plain English
  • Creates a ticket, or a contact and a to-do
  • Download every answer as a spreadsheet
A barber cutting a customer’s hair
Hi! What can we help you with today?
My clippers stopped working.
Sorry about that. Which model are they, and roughly when did you buy them?
The Pro 5000, back in March.
Ticket opened with the model, purchase date and issue.
04 · Your whole team

One desk for the whole team.

Bring everyone into a shared workspace. Tickets, the shared inbox, to-dos and the calendar live in one place, and you choose exactly what each person can see and do.

  • Internal notes the customer never sees, with pins for the important ones
  • A team group chat for quick questions
  • Per-person permissions, down to who can close or delete tickets
SDP+3
Rosewood team6 people · 12 open tickets
Pinned noteRefund approved for Maria. Ship the replacement today. – Sam
View ticketsReplyCloseDelete
Features

The tools a small team uses every day.

No week-long setup and no consultant. If you can use email, you can run Desk.

A spam gate for your tickets

Turn it on and anyone writing in for the first time confirms their email address before a ticket opens. Real customers get through in one click. Bots never do.

Confirmed senders go straight inBots stay out

Notes your customer never sees

Leave notes for your team on any ticket. Pin the important ones to the top, edit them, and see who wrote what.

Status and priority

Open, in progress, resolved, closed. The most important tickets float to the top and the oldest get handled first.

Several brands, one desk

Run help for each of your businesses or clients, each with its own logo, colors, email and help page.

Turn anything into a ticket

An email, a to-do or a calendar event can become a ticket in one click, with the contact details carried over.

Branded replies

Emails go out under your business name with your signature, and link back to the customer’s ticket.

Just ask the assistant

“Make a ticket for this email” or “show me open tickets from Acme” works in chat, just like the rest of Trillitask.

Files and photos

Customers can attach screenshots and documents, and you can send files back with your replies.

Who it’s for

Built for businesses that answer their own email.

If your customers write to you and you don’t have a support department, Desk is for you.

A boutique owner in her shop

Order questions come in as tickets, and customers check on them from your help page instead of emailing again.

A barber with a client

An intake form asks what the client wants before they ever sit in the chair.

A barista making espresso

Catering requests and feedback land in one list, so nobody wonders who answered.

Two people reviewing work on a laptop

One desk, a help page per client, each with the client’s own logo and email address.

A freelancer working on a laptop

Client requests stop getting buried between newsletters and receipts.

A busy coffee shop counter

The whole team sees what’s open and what’s done, from the front counter to the back office.

Privacy

Your customers’ messages stay yours.

Support email is full of names, addresses and order details. We treat it with the same care as your own inbox.

Read the privacy policy

Encrypted

Your mailbox login is encrypted and only used to fetch and send your support email.

Never sold

We don’t sell your data or your customers’ data, and we don’t show ads.

Never used to train AI

Tickets and conversations aren’t used to train AI models, ours or anyone else’s.

Your team, your rules

Each person only sees and does what you allow. Customer ticket links are private to that customer.

Part of the family

Desk comes with every app in Trilli ONE.

One account, one subscription: the AI assistant that reads your email, the money app you can talk to, and Desk.

TrilliTask

Reads your email, writes your morning briefing, and keeps your to-do list honest.

TrilliBudget

Reads your bank statements and answers money questions in plain English.

TrilliDesk

Turns customer email into tickets, with your own help page and your whole team.

About Trilli ONE
Pricing

Start free. Grow when you’re ready.

Desk is included with Trillitask Business.

Plans for Desk on its own are coming soon. Until then, every Desk feature comes with the Trillitask Business plan, along with everything else in Trillitask.

See Trillitask plans Start free
FAQ

Questions, answered.

Anything else? Email support@trillitask.com and a real person will get back to you.

What is Trillitask Desk?
A help desk for small teams. Emails to your support address become tickets, customers get a help page with your logo on it, AI intake forms gather the details up front, and your team works out of one shared workspace.
Do my customers need an account?
No. They email you the way they always have, or use your help page. Every ticket has a private link where they can follow the conversation and reply.
Can I keep my own support email address?
Yes. Connect support@yourbusiness.com (or any address you use). Every email to it becomes a ticket, and your replies go out from that same address, in the same thread.
Can I run more than one business?
Yes. Set up separate help pages, each with its own logo, colors and email address, and work all of them from one desk.
What keeps spam out of my tickets?
Turn on confirmations and first-time senders confirm their email address before their ticket opens. Bots never make it into your list.
Can my team work tickets together?
Yes. Invite your team into a shared workspace and choose exactly what each person can do. Internal notes stay inside your team, and there’s a group chat for quick questions.
How do AI intake forms work?
Instead of a long form, visitors have a short chat. The AI asks your questions, follows up when an answer is vague, then opens a ticket (or saves a contact and a to-do) with clean answers. Export everything to a spreadsheet any time.
Does it work with Trillitask?
It runs on the same account. Desk, Trillitask and Trillitask Budget all come together in Trilli ONE.
Is there an app?
Desk runs in any web browser, on your computer or your phone. There’s nothing to install.
How much does it cost?
Right now, Desk comes with the Trillitask Business plan. Pricing for Desk on its own is coming soon.

Give every customer a fast, friendly answer.

Start free with your Trillitask account. Connecting your support email takes a couple of minutes.

Start free See how it works