# Trillitask Desk

> Trillitask Desk is a simple help desk for small businesses. Emails to your support address become tickets, customers get a help page with your logo where they can submit and follow requests, AI intake forms gather the details up front, and your team works from one shared workspace with per-person permissions. It runs on a Trillitask account.

- Website: https://desk.trillitask.com
- Made by: Trillitask (https://trillitask.com). Support: support@trillitask.com
- Platform: web (any browser, on a computer or phone); no app to install
- Sign-in: a Trillitask account (the same account works for Trillitask, Trillitask Budget and Trillitask Desk)
- Price: today Desk comes with the Trillitask Business plan; separate Desk plans and the Trilli ONE bundle are coming. Current prices: https://desk.trillitask.com/#pricing

## Who it's for

Small businesses and teams that answer their own customer email and don't have a support department: online shops, salons and barbers, cafés and restaurants, repair services, agencies, freelancers and nonprofits.

## What it does

- Email to ticket: connect any address (for example support@yourbusiness.com); every email opens a ticket with the customer's name and email filled in; replies go out from that same address in the same email thread and land back on the same ticket
- Statuses (open, in progress, resolved, closed) and priorities; the most important tickets float to the top and the oldest are handled first
- Internal notes the customer never sees, with pins and authorship
- Attachments on both sides
- Turn any email, to-do or calendar event into a ticket in one click
- Branded help pages: logo, colors, favicon, company details and reply signature, with a live preview; customers follow their ticket from a private link and reply there; optional white-label
- Several brands in one desk, each with its own help page and email address
- Spam gate: first-time senders confirm their email address before a ticket opens
- AI intake forms: visitors have a short chat instead of a long form; the AI asks your questions, follows up on vague answers, then opens a ticket or saves a contact and a to-do; export answers to a spreadsheet
- Team workspaces: shared tickets, inbox, to-dos and calendar, a team group chat, and per-person permissions (for example who can reply, close or delete tickets)
- Works with the Trillitask assistant: "make a ticket for this email" or "show me open tickets from Acme" in chat

## Privacy

- Mailbox login credentials are encrypted and used only to fetch and send support email
- Data is never sold, never used for ads, and never used to train AI models
- Customer ticket links are private to that customer; team members only see what they're allowed to

## Pages

- [Home](https://desk.trillitask.com/): what Desk does, who it's for, pricing, FAQ
- [Trillitask](https://trillitask.com/): the AI email assistant from the same team
- [Trillitask Budget](https://trillibudget.com/): a budgeting app you can chat with
- [Trilli ONE](https://trillitask.com/#one): one subscription for every Trillitask app
- [Privacy policy](https://trillitask.com/privacy) · [Terms](https://trillitask.com/terms)